Frequently Asked Questions


Shipping?

  • Processing Time Frame: Orders will ship within 3 business days of purchase, unless your order includes pre-order items.

  • Extended Processing Time Frame: In the event of major specials/sales all orders will ship within 5 business days of order date.

  • All Shipping is now sent PRIORITY INSURED.

  • PRIORITY INSURED SHIPPING: Priority USPS small packages (envelopes) are insured up To $50, larger packages (boxes) are insured up to $100 for Lost or Stolen Packages. Shipping is 1-4 business days from ship date, not order date.

  • Delivery time frames are an estimate. Artsyy By Nature does not guarantee delivery dates. 

    Not eligible for free shipping


    *Delivery times are an estimate, Artsyy By Nature (ABN) does not guarantee delivery dates. Due to the post effects of the COVID-19 Pandemic, shipping delays may occur at no fault of ABN; once the package is out of our possession & with USPS, we cannot control delivery time.

PLEASE READ CAREFULLY...

ARTSYY BY NATURE (ABN) IS NOT RESPONSIBLE FOR ANY LOST/STOLEN or DAMAGED MAIL. PRIORITY INSURED SHIPPING TO INSURE YOUR PACKAGE.

WITH PRIORITY INSURED SHIPPING, IF YOUR PACKAGE IS LOST/STOLEN OR DAMAGED, YOU WILL FILE A CLAIM WITH USPS, AND THEY  WILL REIMBURSE UP TO $50-100 FOR LOST/STOLEN OR DAMAGED MAIL.

IF YOUR PACKAGE IS NOT RECEIVED, BUT SHOWS DELIVERED, PLEASE CONTACT YOUR LOCAL USPS. NON-RECEIPT OF PACKAGE MUST BE REPORTED WITHIN 30 DAYS OF PURCHASE DATE.

Incorrect Address- ABN is not responsible for entering customers’ addresses. If a customer places an order and enters an incorrect address and contacts ABN before the package is shipped, the order will be canceled and the customer can resubmit their order with the correct information.

If you place an order and provide ABN with the incorrect address and your package is shipped, and returned to ABN due to incorrect address, customer is responsible to pay a reshipping fee of $15 via invoice, to have the item reshipped to the correct address. The original returned package will be sent within 3 business days of customer paying the reshipping fee. If customer does not pay the reshipping fee for a returned package, the item is the property of ABN, with no refund issued. Packages will be reshipped with the same method originally chosen during checkout (Priority Insured).

Order Cancelations?

Once your order is placed it cannot be cancelled, please be sure you select the correct product and your address is correct. (See full shipping policy for incorrect address information).

Refund Policy?

All sales are final. No refunds.

Defective Orders?

Please contact ABN within 2 business days of receipt, we will replace defective items with the originally ordered item with proof of damage. Please email us with a picture of defective item attached. After 2 business days all sales are final.

What ingredients are in ABN Candles?

Your health & safety is of utmost priority to us, which powers our commitment to using premium quality, harmful-chemical free, sustainably sourced products. We use only 100% plant-based Soy Wax, derived from American Soybean farmers. We do not blend our wax with Paraffin or any other non plant based wax. Our fragrances are IFRA (International Fragrance Association) approved. Each braided cotton wick is zinc and lead-free.


Any further inquiries email us via Contact section.